Privacy
Shipping Policy
1. Shipping Locations
We currently ship across the globe.
2. Processing Time
Orders are processed within 2 business days (excluding weekends and holidays).
Once your order is shipped, you will receive a tracking number via email.
3. Shipping Methods & Delivery Times
Standard Shipping: [Estimated delivery time]
Express Shipping: [Estimated delivery time]
International Shipping: [Estimated delivery time, customs may apply]
4. Shipping Costs
Shipping costs vary based on location and selected shipping method.
Free shipping is available on orders over $500 across Canada.
5. Customs & Duties
For international orders, customs fees, import duties, and taxes may apply. Customers are responsible for these charges.
6. Lost or Delayed Shipments
If your order is delayed or lost in transit, please contact us at [Your Email/647.716.5623], and we will assist in resolving the issue.
Returns & Exchanges Policy
1. Eligibility for Returns & Exchanges
Items must be returned within 2 days of receiving the order.
Items must be unused, unworn, and in original packaging with all tags attached.
Sale items and gift cards are non-refundable.
2. Return Process
Contact our support team at [Email] to request a return.
You will receive a return authorization and instructions.
Pack the item securely and send it back using a trackable shipping method.
3. Refunds
Refunds will be issued to the original payment method within 2 business days after receiving and inspecting the item.
Original shipping costs are non-refundable.
4. Exchanges
If you need a different size or color, please request an exchange instead of a return.
Exchanges are subject to stock availability.
5. Return Shipping Costs
Customers are responsible for return shipping costs unless the item is defective or incorrect.
If the return is due to our error, we will provide a prepaid return label.
